Returns

Q: What is your policy on returns?

A: Your satisfaction is our top priority. If you're not entirely pleased with your purchase, you can request a refund within 30 days of receipt. Simply reach out to us at help@kaesteo.com to initiate your refund.

Q: Can I exchange my product?

A: We do not offer exchanges at this time. However, if your Kaes Teo product doesn't meet your expectations, please contact us at help@kaesteo.com within 30 days of purchase for a refund.

Q: What if my purchase was made through a retail partner?

A: For items bought from our authorized retailers, please get in touch with them directly to learn about their return policies.

Q: My product arrived damaged. What should I do?

A: We apologize for any inconvenience caused by a damaged delivery. Please inform us at help@kaesteo.com with a photo of the damaged item, and we will replace it at no extra cost to you.

Q: How quickly will I receive my refund?

A: We begin processing your refund within 1-2 business days of receiving the request. The refund should be reflected on your bank statement within 5-7 business days.